Why did my chain break?
Chains can break due to wear and tear over time, exposure to force or snagging, or weakened links from improper storage or chemical exposure. Our experts can assess and repair your chain to restore its durability.
How do you rhodium plate jewelry?
Rhodium plating involves cleaning your jewelry, applying a base coat if needed, and then electroplating a thin layer of rhodium. This process enhances shine and provides a protective, tarnish-resistant finish.
What does "jewelry spa services" mean?
Our jewelry spa service includes a thorough cleaning, polishing, and inspection to restore your piece’s sparkle and identify any potential repairs needed.
How long will my jewelry repair take?
Most standard repairs are completed and shipped back within 5 business days. If you need expedited service, let us know, and we’ll do our best to accommodate.
Is my jewelry safe during transit?
Absolutely. We provide secure, trackable shipping labels, and every item is carefully documented, stored, and handled with the utmost care upon arrival.
Can you repair vintage or heirloom jewelry?
Yes, we specialize in repairing vintage and heirloom pieces. Our skilled jewelers handle such items with care to preserve their sentimental and historical value.
What if the item I sent doesn’t match your evaluation?
If we find discrepancies between the submitted description and the actual item, we’ll reach out to clarify and discuss the best next steps before proceeding with the repair.
Can you resize my ring?
Yes! Whether you need your ring resized up or down, our experts use precise methods to adjust the size while maintaining the ring’s integrity.
What does a full jewelry restoration include?
Restoration involves repairing damages, re-tipping prongs, replacing missing stones, rhodium plating if needed, and polishing to bring your jewelry back to its original beauty.
How do I care for my jewelry after repair?
We recommend storing your pieces in a jewelry box, avoiding harsh chemicals, and cleaning them regularly with a soft cloth. For long-term care, consider periodic professional cleanings and inspections.